* Please note, due to the current movement restrictions relating to the Coronavirus pandemic, our shipping times are longer than normal to limit deliveries to the Post Office. We aim to ship to you within 5 working days of your order date. This page will be updated as and when our policy changes. *
OUR RETURNS POLICY
Returns of items bought at full price on thepodonline.com are permitted within 7 days of purchase. Any items purchased with a promotional, goodwill or sale discount are non returnable.
thepodonline.com acts as an agent for private individuals selling their pre-owned items. All items on thepodonline.com are quality checked and listed as accurately as possible. Any defects are stated in the item description, and buyers should read this before purchasing.
All sales of underwear, swimwear and jewelery are strictly non-refundable for hygiene reasons.
Buyers have 7 days from the purchase date to return unwanted items to us. You must notify us by email of any returns and apply for a Returns Authorisation number by emailing us at firstname.lastname@example.org, detailing your reasons for return.
The return postage costs will be covered by the buyer. We recommend sending your items tracked and insured as the item remains the responsibility of the buyer until received at thepod HQ.
All items returned must be suitably packaged and in the exact condition in which they were sent. Items must be unworn, unused, and all tags still attached. If it is suspected that a buyer has used or worn an item, then the refund will be refused and the item returned to the buyer.
Once your return is received back at thepod HQ and accepted, your refund will be processed within 3 working days, though sometimes it may take longer to appear on your bank records.
PLEASE NOTE - As we only have 1 of each item in stock, and we sell direct to customers at events, there is a small possibility of the item having being purchased before taken off our website. We do all we can to minimise this possibility, and aim to fulfill every order placed, however on very rare occasions the item may no longer be available.
We endeavour to dispatch orders placed online before 1pm on the same day. Any orders received after 1pm should be dispatched the next working day.
Our flat rate delivery charge within the UK is £4.00, and parcels will be sent by Royal Mail. A signature will be required upon delivery.
Postage to Europe is £25 via Royal Mail Airmail. Postage costs to USA and Canada are dependent upon weight and value of parcel. Please contact us to ask for a tailored price.
We can deliver by hand to customers within the HG postcode. Please select this option at checkout. Should you wish to arrange any other alternative delivery options, or collect in person from thepod HQ, please contact us to discuss.